1. Prices
The prices quoted represent the most current prices, are per person and are subject to minimum numbers. Where minimum numbers are not met by the balance payment due date, a small group surcharge will be offered to ensure the trips operation. Refer to the trip notes for all tour inclusions and exclusions. Once you have paid a deposit for your trip any subsequent discounts or price reductions that are advertised may not be retrospectively applied. WE will try its utmost not to increase tour prices, however, sometimes increases are outside its control and WE reserve the right to amend tour prices accordingly. Amendments may be necessitated for many reasons including, but not limited to, increases in ground operator services, exchange rate fluctuations, increased fuel costs, airfares, airport charges, or the need to engage alternative air or ground operators. Any increase in tour prices must be paid prior to the departure date.
2. Payment
The balance of the tour price is payable to WE 70 days prior to departure and some tours such as Polar cruises require the balance of payment to be made 120 days prior to departure. Prices are quoted in Australian dollars (unless otherwise specified) and all payments must be made in Australian dollars. If payment of the balance of the tour price is not received by WE by the due date you will be taken as having cancelled the tour and cancellation charges in accordance with condition 4 will apply.
3. Cancellations
If you wish to cancel your tour, you must notify WE in writing whereafter the cancellation will take effect subject to the following:
• If cancellation takes place more than 70 days prior to your departure date your full deposit, and any additional non-refundable deposits paid, will be forfeited.
• If cancellation takes place between 70 & 35 days prior to your departure date 50% of the tour price will be forfeited.
• If cancellation takes place less than 35 days prior to your departure date 100% of the tour price will be forfeited.
For Polar cruises
• If cancellation takes place more than 120 days prior to your departure date, you will forfeit the full deposit amount.
• If cancellation takes place less than 120 days prior to your departure date you will be required to pay the full cost of the tour. Variations to the conditions outlined in conditions 3, 4 and 5 may apply subject to the voyage provider. Please refer to individual trip notes for details.
The tour price is quoted as a package. No partial refunds or credit will be given for services not used. Any amount forfeited, which has not then been paid to WE by you, may be recovered from you by WE as a debt due and payable.
4. Amendments/Transfers
AMENDMENTS: To make amendments to your tour arrangements, you must notify WE in writing. Each amendment to your tour arrangements will incur a $100 administration fee and you will be liable for any increase in airfares or operational expenses occasioned by the amendment.
TRANSFERS: If you wish to transfer from one tour to another, you must notify WE in writing after which the transfer will take effect subject to the following. Transfers may only be made to another tour to commence within 12 months of your original departure date and the following transfer charges will apply:
• If your notice is received more than 70 days prior to your original departure date, a $100 transfer fee will apply. In addition, any increase in airfares or operational services or extra permit/deposit penalties will apply: or
• If your notice is received within 70-35 days prior to your original departure date, 50% of your original tour price will be forfeited, of if less than 35 days prior 100% of your tour price will be forfeited.
For Polar voyages transfers will not be allowed unless received in writing by WE, not less than 120 days prior to the departure date. Transfers will only be accepted if you are transferring to another voyage the same operational partner that departs in the same season. If the transfer is agreed to by WE, a fee of USD$500 per person will apply unless your request for transfer is made within 120 days of your departure date in which case the cancellation penalties listed above will apply.
Note: Any transfer from one tour to another is subject to availability and the agreement in writing of WE, however, the transfer of a trip from one person to another is not permitted.